The training team at Epsom asked us to help provide a fresh insight into how behaviours, attitudes, self-awareness and perceptions can impact on positive individual interactions with patients/families and staff across the Trust.
Central to the design of the sessions were the Trust’s core values:
Working closely with Epsom & St.Helier’s training team we facilitated a series of lively and inspirational half-day workshops to over 250 members of the Logistics and recently-formed Pathway Co-ordinator’s team. Delivering a bespoke workshop incorporating tailor-made theatre, recorded comments from patients and engaging interactive learning exercises, our facilitators Matt Cleve and Andy Thomas created an energetic and enjoyable event which left the delegates inspired to deliver an outstanding Patient Experience.
“Fantastic! One of the best courses I've been on, an entirely different approach that really works.”
“Thank you for your training programme - I learned so much and watching the actors was extremely rewarding and helpful to my role.”
“An excellent training programme - very motivational and inspiring. Let’s hope we all act on what we learnt today. Thank you.”
“I found the training session to be very informative. I enjoyed the style the training session used, with actors/actresses creating scenarios as opposed to just looking at hand-outs and screen projections.”
“This drama led training captured real life patient conversations and provided interactive engagement with staff from both non clinical and clinical areas; which aimed to provoke thought whilst reinforcing key messages for the delivery of patient care.
Following the initial success of phase one of the programme we are keen to continue to work with Juice Learning to further improve our Patients’ Experience.”
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