Beginning with the (sometimes challenging) concept that patients, visitors and colleagues are ‘customers’, our unique style of training helps staff to explore the behaviours and attitudes which engender dignity and respect, developing their skills and confidence to deliver truly exceptional patient experiences.
Our aspirational programmes focus upon creating an environment in which participants feel safe to share their own experiences of good and poor practice, while being challenged to consider and trial new ways of working and agreed best practices to achieve world-class levels of service.
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Having invested heavily in process safety in recent years, Nampak Plastics UK identified a need to realise further improvement in its Health and Safety performance in order to fully protect both its business and its workforce.
'On The Ball' is an NVQ certified training package aimed at all English football stewards. The training package comprises of 8 modules each a carefully crafted learning journey including engaging interactive activities all clearly laid out for the steward in their training guide, film footage and handouts.
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