The Behaviour Matters framework was designed by a cross section of South Tyneside Homes’ staff who established a set of behavioural service. This framework is used to: set standards of behaviour and agree expectations; recruit people with the right attitude; challenge inappropriate behaviour; improve performance; plan staff development; and understand the behaviours required to grow and develop.
The challenge laid down to Juice Learning was to show examples of staff behaviour and show the effect these can have on colleagues, customers and the organisation as a whole.
Key to success was establishing a clear understanding of the purpose of the framework, and in particular that it was a mechanism that could be beneficial to staff rather than being a ‘stick to beat them with’. This was achieved through a series of ‘parliamentary’ style debates which encouraged participants to see a view that wasn’t necessarily their own. The overwhelming response following these discussions indicated that most staff felt positive about the framework.
The learning was further reinforced by a series of light-hearted short films produced by Juice at South Tyneside Homes locations. The films followed a day-in-the-life of a number of fictional STH staff and illustrated the expected behaviours within the framework, as well as some that would clearly sit outside of it! These films were then woven into an inspirational, engaging and memorable learning journey using a variety of series which each served to further embed the themes of each section of the framework.
The conferences were once again interactive and fun, keeping people engaged throughout with a great variety of activities. Matt did a fantastic job at getting over key messages and information to a really diverse workforce, which is no easy task! He really has the ability to connect with people. There was a real buzz at the sessions and they definitely achieved their aim of launching and developing an understanding of the Behaviour Matters Framework."
"The presentation was really professionally undertaken with the facilitator extremely confident in his delivery. The combination of group work with different colleagues helped breakdown barriers whilst reinforcing that behaviour does matter across the company. This, alongside the films shot on location in familiar workplaces, helped bring the message home in a fun way."
"From entering the room and being greeted by the Chief Executive a buzz was noticeable. I think this was due to the experience of the previous conferences where we were introduced to Matt the facilitator. Expectations were high and he did not disappoint! The activities throughout the event gave everyone the chance to get involved and feel part of their own table/team. The Behaviour Matters Framework was well debated which brought passion from all corners of the venue. On reflection I asked myself ‘is that me they are talking about?’ But the session revealed that it was each and every one of us, in some shape or form. From the sweets icebreaker to trying to balance the nails, it was plain to see that through listening and sharing views we were working better together. I enjoyed the event and its content and it was superbly delivered."
"It was the best staff training event I’ve ever attended, it held everyone's attention from start to finish"
We use a wide variety of techniques including theatre, film, e-learning and live workshops. Find out how our blended solutions have delivered real value and long term improvement.
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